Dreams - Stoke on Trent

shown a varied selection of items we were looking for with no pressure to buy. the sales assistant was knowledgable,courteous and pleasant. very satisfied with purchase made.

The quality of items and variety was excellent

Staff member Vicki was efficient, professional and very friendly. I knew what I wanted and she didn't try to add anything on or push a sale for something else. Would deal with her again

First time to Dreams and we did not know what to expect. However, we were pleasantly surprised. Andrew who looked after us at the Stoke branch was very helpful from the outset. He was very friendly and built an excellent rapport with us and our children who were with us. We were looking for a new mattress and he explained very well the different types and homed in on what could be best for us given our preferences and current sleeping issues. Andrew didn't do the 'hard sell', he let the products do the talking. We found our idea mattress, including buying two Tempur pillows, which when we first tried them, we instantly wanted. After placing the order, we left the store very happy with the fact we found the exact mattress we wanted and needed for a long time.

Each member of staff took time to speak to me and ask if I required anything. Even a drink.

Was not pressurised. Left to decide when explained about options.

Very satisfied the service was very good

I visited that branch on two occasions and was dealt with by Dina who was helpful and knowledgeable. I placed my order on the telephone some two weeks after my visit but Dina immediately recalled all details and took my order without delay.

Jane the assistant was knowledgeable and very helpful. She showed me all the alternatives available and offered good advice. She was efficient and pleasant to deal with.

Helpful staff member showed us everything we needed to no well at the same time not being to pushy giving us time to look round and try out the products in the store