Dreams - Stoke on Trent

Richard was excellent at explaining and the service was very good

The person who assisted us was so down to earth and professional at the same time and took our order with ease and safely, was a pleasure to shop with you.

Everything went well

Dina had excellent product knowledge, was helpful and patient.

The overall experience was easy from start to finish. We were given the option of using the machine to tailor the mattress to our needs and then shown only the mattresses that were for us. After the initial shock of the price of a mattress nowadays, especially one that will, hopefully, give us a decent nights sleep, we ordered one. At no point were we pressured, and we were free to wander at our own pace, but with the full attention of Dina if we needed it. I would highly recommend Dreams to friends and family, and will be back when we decide on a bed base.

I felt like the person helping us proceed concise advice and helped us make a perfect choice for us that was at a brilliant price.

When we arrived at the store, we were greeted by Richard. We explained we were looking for a a TV bed. He showed us over to the beds we were interested in and explained all of the differences and the key features of each. He also provided a demonstration of the unit including the speakers and TV. When we explained that we were also looking for a bed, Richard offered us to try the sleep match. This was a fantastic help and Richard left us alone to use sleep match. He then showed us around the store showing each of the mattresses which were suited to us - again giving more details around each. Once completed he left us alone to review each at our own pace and said to call him if needed - he was the perfect level of salesman. Great knowledge and support but also not over the top or pushy. Fantastic service and sealed the deal with us.

Excellent service by your rep Vicki. She was very pleasant and helpfull.

Vicky who assisted us was fantastic. She made our experience of parting with a considerable amount of money much less worrying. She gave a range of options following our sleep ease experience and listened to our requirements carefully. She was friendly, knowledgeable and everything we like from a sales person! She is a great asset to the Dreams Team- we feel. We're looking forward to receiving our bed and are enjoying the new pillows (which I wouldn't normally buy, but Vicky had us using them whilst trying the bed and we massively saw the difference and benefits for each of our own sleeping positions). Thank you Dreams, and please pass on our thanks to Vicky at the Newcastle-under-Lyme store.

Staff were welcoming and helpful, had good knowledge of what mattresses would be suitable for us based on the testing and provided multiple options for us to try out until we found one we liked.