Dreams - Stoke on Trent

Great range of products.assistant wasxvery knowledgeable and helpful.we were made to feel very relaxed and welcome.

We had seen a sale price for the bed we wanted and the sales woman and manager were able to provide it at the sale price for us. They were very helpful and everything was done in less than 10 minutes.

Really nice sales guy... nothing was too much trouble for him and knew his products

Friendly and patient staff. Good knowledge of products and always at hand to help. Never felt pressured and feel they work with their customers to get the right outcome. Very helpful and honest. I was only unhappy with aspects that were out of the branch control. Two beds out of stock was an annoyance but no ones faults. The price I will always want more off. That is no ones fault either. The staff were fair in the price achieved. So overal given we had out children with us the staff made a friendly and as stresss free experience as it could be. Thank you.

Very knowledgeable and friendly

My wife and I Knew what type of mattress we wanted, as we did our homework on the internet. On entering your store we were greeted by Vicki who offered us a hot drink. She appeared knowledgeable about the different products on offer. Vicki was able to answer our questions to our satisfaction. we felt that we made our decision to purchase from Dreams in a relaxed manner, with no pressure. we left the store without purchase, went home discussed the different beds then made our choice. We returned to the store and made the purchase.

Surprised with the choice and quality of the beds in store, and the knowledge, advice, and time, given to us as a customer. We were encouraged to spend as much time as we needed in our choice of mattresses etc. Given all the prices we went away to talk everything over, without feeling any sales pressure at all.Tthis helped in our decision to return later to place the order.

Jane was very attentive and professional

im highly satisfied how well priced the bed was and the lady who served us was wonderfull made us a coffee n tea 4 me n my partner n very helpful couldnt ask anythin else from her

We came in some weeks before to browse, with a view we wanted somewhere with a larger choice. We were 'pounced' on by an assistant who explained the layout of the store and then started to demonstrate the different mattresses etc. Initially we thought 'but we just want to browse' but we very quickly realised we didn't understand, like we thought, about the different mattress types etc. The knowledge, sales experience, explanation and demonstration was very useful and helpful. We got a quote and promised to come back to her personally if we decided to but the much more expensive bed we intended on buying but one we loved. Some weeks later we came back and gave her personally that well earned order and cant wait for it to be delivered after our bedroom is refitted.