Dreams - Stoke on Trent

The staff were very helpful and eager to help but not pushy. The gave great advice and allowed us to look around for a while and then helped us make our choice of mattresses.

The staff could not do enough to assist us

We were helped by Jake , who knew all about the products, was very patient and understanding

Staff had very good understanding of the products and terms and conditions of the contract. Staff were attentive, friendly and helpful. It was very easy to find what we were looking for due to clear displays and labelling. We were very happy with the price and perks of the deal i.e free delivery and additional extras of 2 pillows.

Dina was extremely helpful, understanding and patient in explaining details of products such as adjustable beds and mattress options. She did not resort to 'hard sell' methods and after giving advice left us to deliberate and decide on our purchase. We were most impressed by the range of products and the knowledge of the sales person. Thank you!

The service you gave was very good, the lady was helpful and pleasant plus carried the mattress to our car ( 5 star )

The friendliness of Jane and the amount of information she was able to give us was very good, but she was not to pushy and gave us plenty of time to make our choice on our own once she had given us the information we needed. She also made sure that we had the type of pillow we had at home when trying out the beds and she also made us a drink when we were ready, without Jane we wouldn,t have known where to start there was so many different types of beds to choose from. We also liked the service of assembling the bed and taking away the old bed and mattress .

We were made to feel very welcome in the store and Dina was very helpful with letting us know what all the products were and how they were made.

We had a great time shopping for a mattress in store. We were greeted by friendly staff and offered a drink. It was really useful having staff there to advise us about the different types of mattresses and helping us to choose the right one for ourselves. All staff in the store were friendly and they all spoke to us at some point during our visit. Dina was first to assist us and gave us a great overview of what was in store and this allowed us to start narrowing down what was going to be right for us. She was very attentive and listened to what we thought we needed and what our likes and dislikes were then steered us in the right direction. Unfortunately Dina had to leave for an appointment but she handed us over to another lady called Vicki who she brought up to speed on what we were looking at. Vicki was also very attentive and advised us through our shortlist of mattresses until we finally came to a decision. We were also given some of the tempur cloud pillows to use while trying the beds and once your heads hit one of those its difficult to walk away without buying one!! Brilliant sales skills on the part of your staff. We love our new mattress so a big thanks to Dina & Vicki.

The members of staff on duty were very helpful and very polite, as this was my second visit to dreams the first I think was in 2006. all in all it was a pleasant experience , I have worked for the NHS for 37yrs and know all about dealing with the public, I think the lady who processed my order has worked for the NHS in the past and has a lot of experience dealing with the public thanks garry lovatt