Dreams - Stoke on Trent

Well looked after by Richard and Nick - knew their products and could not help me enough which makes a pleasant change.

Very pleasant and helpful assistant. Richard advised us on what mattresses were recommended for us and showed us around to try them out but he also gave us a little time to try the mattresses out on our own to make our decision on which one to have.

Andrew was really helpful and knowledgeable. He advised us in looking and taking the sleep test to recommend mattresses which we have never had the opportunity before and was really helpful. Andrew then let us try them all was patient with us whilst getting to know us which was pleasant. We also got advice on pillows and how we should be sleeping with posture.

Jane was very helpfull as we were not sure exactly what we wanted

The member of staff who dealt with us was absolutely fantastic! He was ever so busy being the only member of staff in and had about 3 other people in the store and was going between everyone to get everyone sorted. Didn't feel pressurised to buy from him and he built a rapport with myself and husband and 2 kids.

Excellent service all round. No pressure from the salesman who was very helpful and explained everything

Dina served us and was very friendly and efficient

Vicki was very attentive, knowledgeable about all products and very helpful. It was a pleasurable experience shopping for a mattress and the sleepmate process was brilliant. As a couple my husband and I have vastly different weight ratios so the analysis was really helpful in selecting the correct mattress. This has been a 6 month search for us checking numerous retailers . The price was a little more than we anticipated before we walked into the shop, being honest, however the quality of the product as a whole, the fact that our mattress is to be made to order, the "made to measure" uniqueness of it, has reassured us that we have made the right decision. We are looking forward to taking delivery of the mattress in early August. We cannot commend Vicki highly enough for her customer service , definately 5 stars Plus!

A lady named Dina helped us and did incredibly well assisting my 91 year old mother to buy a bed and mattress suitable for her needs. My mother is deaf and disabled and nothing was too much trouble for her. She moved mattresses round for us and made a big effort to get my mother to understand her. Also she made us a cup of coffee while sorting delivery out etc - a very nice lady and an excellent experience for something I thought would be really stressful!!

Dina was a very knowledgeable, polite and friendly member of staff. She understood what we were looking for showed us a range of mattresses that would suit us.