Dreams - Stoke on Trent

products well displayed, friendly colleague

On entering the store we were greeted by Vicki who without being pushy directed us to bed frames which we were shopping for. She also offered us a coffee which we accepted. She paid us just the right amount of attention whilst letting us look around and come to a decision. She was also very knowledgeable answering all our questions. A very pleasant shopping experience.

Felt comfortable and at ease to look for what we needed and given information and advice about different products without any pressure.

Helpful friendly staff, efficient professional service.

I visited the shop twice, the first time with the kids, to look at a tv bed I'd seen online, I wanted to see it and check out some queries first. I was immediately offered assistance by Andy, he introduced himself and proceeded to tell me all I needed to know. As the bed is (to us) an investement piece I wanted to be sure as there were some reviews that said the lifting mechanism was noisy on another bed in the shop, this was quickly dispelled as we were given the control and lay on the bed and left to operate ourselves. Andy also explained the benefits of a sprung base - even drew a diagram for me! He also helped with explaining what electrics were required (as we are in the middle of rewiring our property). After thinking things over for a couple of weeks I returned to the store to make the order, I found Andy, who remembered me, and we confirmed various choices, another lovely lady in the shop made me a great cup of coffee whilst we completed the order forms. This has been one of the good shopping experiences that you rarely encounter, a credit to the team at dreams!

The staff were brilliant very helpful and very informative

Vicki was incredibly helpful, explaining the different mattreses and frames, and how we could mix and match everything to fit our precise needs. She also offered us drinks and was overall very friendly, approachable and service-minded! Definitely felt like i was being taken care of and getting tailor made service to fit me and what i was looking for. Thanks Vicki!

Vicki was extremely helpful, put me at ease as soon as I entered the store.

Excellent service

Jane at the Stoke Store was fab! Fantastic service..friendly..informative..took time to assist..wasnt pushy..didnt hurry us. Very happy with the service. Sorry for keeping her past clock off time :0)