Dreams - Stoke on Trent

Dina was extremely patient with us and given us the space to choose our bed and mattress ourselves with guidance from her. 10/10

Really nice staff and very knowledgeable 👍

Excellent customer service and Dina really took the time to help us find the perfect mattress for both my partner and I

Richard was very friendly and helpful when advising us on our mattress purchase. He had good knowledge about the different mattresses in store. He helped and advised us on the use of the sleep analysis tool, which we were very impressed with and have already advised friends and family to come in store to try this out. He was able to show us the features of the tv ottoman bed we purchased and all insurance that was available for it and what it would cover. We were offered pillows (with protective paper) to suit our individual sleeping positions to enable us to sample the mattresses. Overall we felt at ease and comfortable in store with covid restrictions and cleaning of stations being adhered to.

Dina was very helpful and informative, she was attentive without being pushy. She gave us space to talk and make decisions, she couldn’t have done more to make us feel that we were making the right choices.

the salesman who helped us was polite, friendly, knowable about the beds we liked, and made it a pleasurable expierience i would personally recomend to anyone i knew to ask for him

I found Richard very helpful and I am sorry but I didn't get the ladies name but she was very helpful also, they are both a credit to your company

We were met upon arrival. Richard listened to all our needs & help us with our purchase without any pressure.

Mattress suitability scanner, knowledge & politeness of staff.

Well informed assistance and many choices. The SleepMatch machine was very helpful and informative, multiple choices that fit our desires and it was even on sale. Great assistance in general and even plenty of options to check what was best. Drinks were offered multiple times and a truly pleasent greeting. Every question was answered perfectly and we even got tempted into buying a really wonderful pillow due to us requiring one and fantastic deal on a 8 year warranty. Andrew was a truly pleasent individual and had many references and experience in his field. We truly appreciate any and all assitance we got during the picking chance, especially with our previous experience at other stores.