Dreams - Stoke on Trent

We visited Dreams to seek a replacement for a mattress we had previously purchased along with a bed. We were made to feel welcome and Jane was very helpful in explaining the different types of mattress available and answering our questions during our "try outs". We purchased our new mattress and two top of the range pillows to keep it company!

Pleasant assistance with our queries

we were looking for cool touch mattress because my wife is suffering with her back,Vicki the sales assistant took us thought the sorts of mattress you sell .she let us try them all out and answered all our questions honestly. we felt very carm and not rushed .we could spent as much time as we liked and was given warm drink while we looked. we were not pushed into a sale .but were impessed in what we saw.

No wait for an assistant. Knew what was available in super king and able to advise on best discount

Staff were available but didn,t pounce as soon as we walked in and we were given time to discuss options privately

The member of staff Vicki was extremely helpful and she listened to our needs. At no point did she pressurize us into a sale, she allowed us time to try the products we were looking at but provided advice and support when needed. An enjoyable experience and we are lookibg forward to our new bed!

Helpful and knowledgeable advise given by assistant. Did not pester or force ably sell products and left us to try out beds without hovering around but was at hand when we had questions.

Dina was really helpful no pressure and didn’t mind my little boy climbing all over the beds while we tried others we even got lattes while we were looking around she encouraged us to try different types of mattresses the only thing that wasn’t great was the mattress we want isn’t in stock and won’t be delivered for nearly a month but I can’t wait for that date

The girl who helped us was very helpful and very pleasant I would go to her again mr and Mrs Fenton thank you

Jane was extremely helpful from the minute we entered the store. Her product knowledge was excellent, and she did not try and point us in the direction of the most expensive mattress. We actually ended up spending considerably on a mattress than the ones she began by directing us to. I liked the fact that she wasn't pushy.