Dreams - Stoke on Trent

We quickly found what we were looking for and the staff explained everything to us clearly and precise

It was late in the evening on a Saturday and both Richard and Jake were more than accommodating given how soon they were due to close. I was offered a drink and allowed to try the correct pillows I was looking to purchase along with the mattress that I was buying. Usually in furniture shops the sales people can be a touch invading of your personal space but Richard and Jake made us both feel at ease and gave us the space we needed to make our decision.

We received excellent customer service throughout our visit and purchase of our new mattress

Andrew was very good at explaining the sleep products to me and finding options that suited my needs.

Dina the sales assistant was knowledgeable and helpful without being pushy.

Very satisfied with standard of service from Andy Nixon, who was really helpful.

The assistant Jane was friendly and patient with myself and my daughter.

We were extremely satisfied with the service we received as we weren’t totally sure what was appropriate for us, but Andrew was very amenable and attentive. He ensured we brought the correct mattress based on our needs, how we slept etc. He really knew his stuff and was extremely approachable and knowledgable without seeming pushy or rushed for time. He was extremely welcoming. We are delighted with our purchase and had extremely good customer care. We’d definately come back for further products!

The sales assistant was fabulous. The bed I wanted had been put on at a sale price by mistake. She contacted her manger and the rang me back to say Dreams would honour the price I had seen.

Vicki was helpful from the start ... definitely not pushy I’d already decided which bed frame I wanted on line but needed help with the mattress Vicki set me up on the magic mattress and then helped me select the appropriate one She was very knowledgeable and friendly