Dreams - Stoke on Trent

Vicki was very helpful over the phone and in store. Pleasant experience with great customer service

When we went to the store to choose children’s beds the kids were with us, Richard the salesman was fantastic with all of us His level of customer service was amongst the best I’ve witnessed. The manager also took time out to thank us for our business before we left. We wouldn’t hesitate to recommend this store to our family and friends, We are currently extending our house and will be back for more once completed, I think that in today’s environment it’s easy to find a negative in any situation but I feel that from start to finish our experience was amazing.

I thought the adviser was very knowledgeable about the mattress and very helpful

Very friendly and helpful ... knew how to recommend perfectly so we found what we needed

Very good service, Dina was very helpful in assisting with what we needed

The sales assistant Jane was extremely knowledgeable, professional and friendly throughout our 2 visits.

Jane the Assistant greeted and introduced herself to us as soon as we arrived. As my son is disabled and in a wheelchair she assisted us around the store. As he was the one who required the bed she spoke to him and asked him what he wanted and what important to him. She showed us a number of different beds, mattresses and bases. My son made his choice. We were offered refreshments but declined. We were asked what day we preferred delivery before Christmas which was excellent. Jane explained all the costs to us and we selected to have the bed assembled on delivery. Jane showed outstanding customer service and I would highly recommend this store to family and friends. Our validation code is 114.

Good variety in store,, the lady who served us was very knowledgeable about all products and explained it clearly. She asked relevant questions to enable us to choose the right product. Ok

Richard Hine is an asset to the company

We found what we wanted easily and Richard our adviser was extremely helpful because we did not know which mattress to buy and he talked us through all the different options so we could make a good decision