Dreams - Stoke on Trent

As soon as we entered the store and began to look around we were approached in a friendly helpful manner by the manager and shown the bed we were interested in. He then handed us on to Richard who told us everything we wanted to know and pointed out the benefits of having a firmer mattress than we had chosen. Nothing was too much trouble for either of these young men.

Fantastic customer service from Jake. He helped us find a suitable mattress within our budget. He also explained the differences between the different types of mattress.

Large store with plenty of choice.Very obliging staff with good product knowledge.A very pleasant experience.

Everything about buying the right mattress was simple

Vicki was very friendly and very helpful

assistant was easy to talk to and dealt with my need quickly

Friendly knowledgeable staff. Great computer to analyse sleep position and suitability of mattress.

Dina our assistance was very professional, courteous and friendly. She offered us a hot drink on our arrival and envy questions we had she gave a confidence response. She seemed genuinely pleased to help us in our purchase.

On my first visit I was introduced to the Flaxby range as well as Tempur and Silentnight. I was sure on my return visit that I would purchase a Flaxby but on careful inspection found limitations with mattress design for someone of my height of 6' 5". It felt the bed was too short for me. Jane appreciate this point and didn't try to force me to take the more expensive product and I appreciate that customer interaction

Service was very informative & friendly & helpful.