Dreams - Stoke on Trent

Staff excellent,very knowledgeable and stock variety good

The staff (especially Jane who helped us) were friendly and helpful but not too over bearing. We were offered coffee ( nice touch on a very cold day). Unfortunately the machine that should be used to help with mattress selection was not working but that didn’t really matter as I think trying the mattresses is the best way to select. This questionnaire ask about quality of products but really only time will tell on this matter so I think an irrrelvant question. Would have liked delivery sooner but know that most mattresses are on order as was the same at other retailers we visited. We could have got a quicker delivery on a similar Dreams own brand mattress which we also liked and was same price as the Flaxby mattress we ordered. However, the 1 year only guarantee ( extended for a charge) put us off this product. Overall, a good experience with excellent customer service and polite, courteous staff which many stores no longer value.

The lady was very helpful and explain everything we need to know

Service was prompt and polite. Full explanation was given for a number of products and time and consideration was given to me

Staff very friendly and informative range of products to choose from excellent

We were not “pounced” on when arriving, giving us time to find what we’re looking for. When Jane approached us, she was extremely relaxed and asked questions to gain our needs and wants, without being too pushy. During the decision making, Jane allowed us time on our own without making it pressured.

Richard was knowledgeable of the product and had a friendly approach. He had a good sense of humour and made us feel welcome in store. There was no pressure to purchase which made us want to purchase! The other members of staff were also friendly and the manager was very personable. Excellent customer services so far from Dreams of Stoke-on-Trent. Looking forward to the delivery of our new bed! 😁

good service

Friendly informative sales lady. Offered a welcome cup of tea! No highly sales pressure. You should value her employment. She is an asset to your company.

staff friendly patient and informative also nice to have a cup of tea as we spent some time comparing mattress