Dreams - Stoke on Trent

Very friendly member of staff - Andrew Didn’t get pushy, gave us lots of time to make our decision

Vicki took such great care in helping us find our perfect bed. We weren’t very sure about what we wanted but Vicki took the time to really help us figure out which bed suited us best.

The digital tool was a great experience and Jane’s assistance was absolutely perfect. She made a relatively stressful process as smooth as possible.

Quickly asked if would like assistance but it was not forced on us. We were offered an analysis to find the most appropriate match. Shown a number of beds and not pushed into buying the most expensive. Product knowledge was in depth and allowed us to make the best purchase for our needs.

Rich was a great help and made our visit excellent

The staff seemed to know their stuff. Everyone was polite. Bit disappointed I was unable to get NHS discount, but it is offered to the forces and students? Mattress was delivered when they said it would be, although given the choice, I would have preferred it to come sooner. In terms of quality and comfort, it is difficult to say at this early stage. Overall happy with the service.

Vicki assisted us with choosing our new mattress - we ended up buying mattress & a new bed as well! She was lovely & very efficient, however due to a power cut overnight the computer systems were not all up & running so we were unable to confirm any delivery date but were advised that it would be 4-6 weeks. We would have preferred it to be sooner Vicki made us a drink, advised us on mattresses etc & patiently let us try most of them out - couldn't have asked for more!

the way we were treated offered coffee time spent with us to give detailed information

We previously purchased a bed from Dreams so we decided to have a look here first we are really happy with the bed we chose and Vick8 was really helpful in our choice.

Vicki was brilliant, a lovely lady who had excellent product knowledge and provided world class service