Dreams - Stoke on Trent

Got exactly what we wanted, quickly and efficiently

Service was efficient friendly and prompt

Excellent products and Staff. I was given time and advice to choose the correct product for my needs. In addition I was offered additional products which I purchased.

Store very well presented, clean, tidy. Received immediate welcome by Richard. We explained our requirements and he took us through the various items explaining the options. When it came to the mattress he explained about the Sleepmatch, which we think is very good and helpful in guiding through the choice of mattresses. We were soon sorted with his help and we were invited to a drink whilst we placed our order. This didn't take long and Richard went through all the details to explain about delivery and the paperless paperwork. We were acknowledged by all the staff present as well which was very nice. A very good shopping experience. Good range of products and options at reasonable prices, whilst offering good quality British made items. Thank you:-)

Richard was really helpful havent had that level of customer service for along time he was truly great a credit to your company

Very efficient well satisfied with Jane's knowledge of all products in store.

my wife and I entered the Dreams store wanting a new mattress, but not sure of what type. a gentleman approaced and ask if we needed assistant, quite clearly in our mind we did.the store person ( Mr Amrit ) showed us the test bed of which we help to establish what type of matterss would comform to our requiements, we were the show three matteress, tried all three and chosethe Farrington D matteress

THE LADY WHO SERVED ME WAS MOST HELPFUL, AND VERY KNOWLEDGEABLE.

We knew roughly what we wanted and the assistant showed us what was there brill

The store assistant Jane had exceptional knowledge and was able to guide us through every option that might suit our needs. We were not rushed and encouraged to try the beds over and over again to ensure we got the right product. She also allowed us time to discuss without pushing a sale on us and was completely genuine when helping facilitate our decision. Exceptional and relaxed service, which is why we paid on the day.