Dreams - Stoke on Trent

We were given the freedom to look around without being hassled. We were able to use the machine which rated which mattress suited us best which was incredibly helpful in deciding which one we wanted.

You have what we wanted. A comfy affordable bed.

The store assistant was very informed and not pushy at all which is a big plus for us

The staff in store were really helpful and they didn’t push us into buying something we didn’t need. Delivery staff were fantastic. They were very helpful and nothing was too much trouble

Helpful and knowledgeable assistant

Andrew who assisted us was very helpful and friendly

Richard the sales adviser was very friendly and knowledgeable. He took the time to find out what we were looking for and gave us many options, and allowed us plenty of time in store to make an informed choice. In the store at the same time was the Dreams Area & Regional Manager and sometimes this can be off putting. However this was not shown by Richard as he was a true gentleman and confident in his role. My Granddaughter and partner are moving into a new property shortly and will require 4 new beds and mattress's, and they were present with me in store and they will be coming to this store to make there purchases. It was a very pleasant experience at 90 years of age I would say Richard was one of the nicest sales people I have met. Keep up the tremendous work and many thanks

Friendly, helpful staff.

Used the personalised mattress finder. Offered a hot drink.

We were greeted when entered the store, we walked around a couple of times and then the same lovely lady approached to see if we would like any assistance and we said yes as we had found a bed frame but not sure on a mattress of which she then asked if we would like to try the Sleepmatch. Whilst we did this and she then asked if we would like a drink to which we said thank you but we are ok. She then came back when the Sleepmatch was complete and took us to the suitable mattress suggested for us. We were very satisfied with all her assistance and the purchase too. Vicki was very friendly and helpful 😊