Dreams - Stoke on Trent

very pleased with richard service and knowledge of the mattress you are selling. felt as though we made the right choice

Friendly and efficient service, with personable staff and better pricing than other stores.

Assisted in store by Andrew who was pleasant and helpful from the minute I walked in the store. I was offered a coffee, shown round the floor and advised as to what may suit me based on my questions. We used the Sleepmatch facility and were able to quickly choose a mattress from the 4 or 5 that Andrew took us to. He was really good and made the purchase simple. Thanks Andrew!

The member of staff who helped us was named Andrew. Very polite, helpful and made us feel comfortable during our visit to the store.

Good staff welcome

The professionalism from staff was top notch

Superb professionalism and friendliness of staff. Outstanding customer service and product knowledge of the staff. Outstanding team at the Stoke Hanley branch.

We used the sleep match machine, and it was really useful it selected 6 options for us not based on price but our needs, would highly recommend using this and it saves wandering around the store trying to decide which mattress to try, there is no hard sales push, but really useful tool in selecting a mattress and as I have back problems took that into consideration too.

Richard was very approachable and knowledgeable on the products.

Dina came to us soon after we arrived in the store. We were welcomed and provided with tea. She took the time to explain the different types and firmness of beds and the simulation experience was useful in confirming what we thought we needed. The choice of beds was overwhelming but Dina was patient is showing us all the available options. We were able to sample about 8 beds and the final decision was not an easy one to make as so many of the beds met the criteria. It would have been helpful to put a yes/no marker on the beds we had sampled as it was difficult to remember which ones we liked best. We wanted to have the bed before Christmas and this narrowed our choice considerably but Dina checked to see what would be available and this helped us to make up our mind.