Dreams - Stoke on Trent

Overall a very easy process

Staff member was friendly, without being pushy. Which, we have experienced in this store before. Time taken to allow is to make right choice, left with what we wanted.

We were shown a range of products that met our requirements and we were left to make our choice under no pressure

Andrew was a great, we were sure we needed a bed but not sure about what kind or what type specially with one of us having back pain. He helped us making the right choice. Great customer support.

Staff were very attentive and knowledgeable ,giving us time to decide on our choice of mattress. We are highly satisfied with the whole experience, especially the test mattress equipment which proved helpful. Our sales assistant on this occasion was Dina.

we just found that Richard was so helpful and understood our needs. he went through every thing with us and explained every detail most impressed. would use this store definitely again. Sincerely Ann Lovell.

We were greeted on entering the store and made aware that assistance was available if we needed it. We didn’t feel pressurised into buying anything and we’re able to browse the products without being “pestered” by a salesman. Richards knowledge of the products was excellent and enabled us to buy the bed that met our needs and our budget

From arriving at the store the staff made an time from product choice all the way through to placing the order.

We were served by a man called Ashley in the dreams store on Etruria way in stoke on trent. He could answer all of our questions with ease. He explained the difference between the initial mattress we were looking at to another one that was more suitable for us and we felt the difference as soon as we laid down on it.

Lay on the bed which measured and suggested which mattresses would be suitable. Taken to try 3 mattresses from which we chose the one we purchased helped by the information provided on each of the mattresses.