Dreams - Stoke on Trent

We finally made the decision to get new mattresses for our bed, so we were driving past our local Dreams and popped in. We were greeted by the store manager whom passed us on to Andrew. Andrew was really friendly & his product knowledge of our needs was second to none as we lay down on different products to get a feel of what we needed. It was there.....finally a mattress which would give us a Dream nights sleep but it was slightly more we had in our minds to pay "Tempur" which we knew was a vastly top of the range product. But that old saying " you get what you pay for " was there in my mind so Andrew processed our order which was really easy over a cup of chocolate (a must) so it was done and excited to finally get a great nights sleep. Thank You Dreams & Andrew......

Approached by staff member upon entry to the store who offered assistance if we needed anything. Offered us a drink but gave us space to browse without hassling us.

My experience in shop was a pleasant visit, greeted by friendly staff (Jane) when we entered. At no point we're we pressurised or pushed into buying anything. Jane made the visit effortless answering any questions we had and offering her assistance.

I was assisted by a lady called Dina and she was so friendly and was very patient with me throughout the whole process. I was very satisfied with the prices of the products.

The friendliness of the staff, helpful but not pushy. The range of products

Well done Dreams and a particular mention to Richard who helped us make our purchase. Richard was very patient and knowledgeable helping me on both the Saturday and then when I revisited with my husband on the Sunday. Wouldn’t hesitate to recommend your store to anyone looking for a new bed. Thank you for making my purchase a pleasurable experience

I was highly satisified with the customer service at the store. Jane the member of staff that greeted us at the store showed us the Sleep match which we used and then she advised of the mattresses that were relevant to our requirements. I cant fault the customer service in any way

Staff where very good making our purchase easy very informative and where good with not only helping us choose a mattress but also pillows,

Friendly helpful staff and good products

Very good friendly service with good advice for what we were looking for