Dreams - Stoke on Trent

Richard was professional and helpful, he gave us lots of time and advice but also space to think and talk as a couple

Andy was a great support in choosing our new bed and. Help us get the best deal for us.

Served by Andy who was polite and informative. He offered to wear a mask too. Such a pleasant guy who had us laughing as well. Best shopping experience I’ve had in a long time. Nothing was too much trouble.

Richard was amazing! He greeted us on arrival, explained the store layout and then let us have a look around until we found our DREAM bed - making sure he was approachable at any time. He informed us of all optional extras with the bed and even showed us all functions of the TV bed including the he build in speaker (which all made us fall in love with the bed even more). He then talked us through the sleep simulator which allowed us to find our perfect mattress. He was very friendly and reasonable with his sale, helping us find the best bed and mattress for us with the best offer. He even stayed past closing time explaining how the order process worked and going through the extra guarantees. I will 100% be returning to dreams and passing on my recommendations to all friends and family! Thankyou Richard!

As soon as we walked through the door we were welcomed without feeling under any pressure to buy, it was nice to hear all the information about what differences there are between the different mattresses. Enjoyed testing the mattresses out as we didn’t realise how they vary in comfort, so glad we came to Dreams, great experience and found our perfect mattress, would definitely recommend.

The advisor was extremely helpful and went out of his way to make sure we had all of the information we needed and gave us plenty of time. Felt very comfortable and overall enjoyed the experience

Richard (Newcastle branch) was Amazing, took the time to listen to our needs and took into account everything we specified with use of the machine. we were originally wary of buying a mattress as we had little knowledge of what we wanted but Richard led us through this process at our own pace allowing us to find exactly what we wanted. he took into account our budget and we left, after originally coming in for some advise and to browse, with a mattress, 2 tempur pillows and 2 duvets. brilliant experience, really helped take the stress away from us and left fully confident we had brought the perfect mattress for us :)

Richard was very helpful and knowledgeable. We couldn't have a better service! Excellent 😊

Andrew was really good, very knowledgeable and friendly

Richard looked after us and he was so friendly and helpful. In fact all the staff in there were so welcoming and friendly. Such a happy atmosphere in the store .