Dreams - Dartford

Today I met Grace at Dreams in Dartford and was looking for bunk beds for my boys. I knew the frame I was after but needed help with purchasing a mattress. Grace was very attentive and helpful and her product knowledge was great because I dragged her all around the store looking for two suitable mattresses and did not understand the difference between, sprung, pocket sprung, foam etc. Grace gave me lots of information and from this I made my choice. Excellent customer service, one very happy customer who will def use again.

Richard was very understanding to my needs and I did not go in with the intention of purchasing anything but ended up doing so to take advantage of the 20%off all bed frames when any mattress was pucrashed - also took advantage of the buy now pay later 9 month holiday finance offer. Very nearly bought a gorgeous bed frame but talked myself out of it for a divan so that I could change the headboard when necessary. Overall very happy with my experience.

We were left alone to look around for our own choice of products and when we where ready a assistant was there to help with our choice and explain all we needed to know. Instead of being chased around.

Staff were very helpful and attentive, but did not put pressure on us and allowed us to look and try the beds at our own accord.

The prompt and professional service received on previous occasion spurred me to come back.

Very helpful but not pushy as this really is off putting! Was left to look around in our own time without any selling tactics!

After deciding on a new bed, I collected brochures from several sources but then decided it would be better to go and look at beds in store.As our local Dreams store is well sighted I started there, once inside I did,nt trouble to go elsewhere as the staff won me over immediately, they were friendly and positive. I am completely satisfied.

Very helpful and friendly service by Richard

We were very impressed with the helpfulness of the staff, as they were very friendly and informative, as the bedside furniture we wanted to match our bed was currently not available so they said they would keep trying to obtain 2 for us and have delayed our bed being delivered until the end of March so that this can be carried out. We just hope that our experience will continue to do so until the full delivery of our bed and bedside tables are carried out.

Grace your sales rep was very knowledgeable and helpful. No pressure just good guidance and plenty of time to consider our options.