Dreams - Dartford

the Assistance Richard was very attentive to us. Listen to all the requieremnt we were talking about, paid full attention to us, didn't divert to another customer. Was very patient and knowlegable. Made us feel comfortable.

Great service. Found mattress I wanted at the right price. Reece very friendly and efficient and proceeded with my order very quickly as I had a very lively grandson with me! Delivery very suitable too,

Charline was very helpful and friendly, and couldn't do enough to help us with our quest. Absolutely outstanding!!! Keep up the good work.

Great help and advice and all the options were explored with me.

I BROUGHT A BED FROM YOU IN 2010 AND I WAS WELL PLEASED WITH THE WEAR OF IT. I BROUGHT A NEW MATTRESS TODAY AND I AM VERY PLEASE WITH THE SERVICE AND FRIENDLINESS OF REECE AT DARTFORD. I WILL BE RECOMMENDING YOU TO OTHER PEOPLE.

The sales assistant was extremely helpful and not at all pushy. He engaged with my 8 year old son whose mattress we were purchasing

Friendly helpful staff with good knowledge of the products they were selling and offered helpful advice

The store assistant knew exactly what we were looking forward and helped us throughout to find what we were looking for.

We had just come out of the prior evening totally confused about how to find the right size and colour divan base, and were struggling with finding places that just sold the base for a reasonable price. We had shortlisted two shops and went to Dreams first, as the other one had poor reviews on what the colours actually look like in real life. Richard greeted us in the Dreams store, read our situation very well and I was pleased to see that he didn't try to push another product and instead spent time with us answering our questions to bring us over the finish line. The purchase was an effortless no-brainer at that stage. I should also point out that customer service was of great help on Sept 1 when the bed was delivered. We weren't sure until the last moment if a friend would get the old bed from us, and he ended up not doing that. When we wanted to add the pickup service to our order, we were told that either we need to change the delivery date (not an option for us), or ask the delivery team if they have space in the van to pick it up. It turned out they did so I just called in and made the payment over the phone. The only hassle was the wait time.

The staff at this store were extremely polite and helpful .They were efficient andconsiderate.