Dreams - Dartford

Very good

Sales team - Chelmsfield - Superb - Deliver team - Great - Product - 1 broken slat - 2 single base units to be joined together. 2 x left hand base units delivered awaiting (right side) replacement. 2 cloud Tempur mattresses delivered - different firmness awaiting technician to arrive to undertake mattress test.

The service was excellent the bed came with loads of marks on it the wheels on one Side full out some of the stickers are wrong which how means I got a hole were you screw the bed together totally let down by the product

Horrific aftercare !!!!!! My order will now be late as I missed payment. I was not reminded to pay by text or email like most other companies do and now I find it’s simply not being delivered. I have paid fully over the phone 1 day ahead of the delivery date but it still won’t be delivered even though the bedside draws will be delivered as I paid for those outright. A simple text or email prompt 24 hrs before the delivery was removed is not too much to ask. It would have prompted me to pay immediately. Now I have to ask my son to sleep on the floor. Great !!! If I had been told the only time I be reminded is verbally in store a couple of weeks ahead of delivery I would have paid outright for the bed too.

Was originally informed that the product would be available in one week but on completion of the order and payment was then told it would be 4 weeks. I ten requested a cancellation and refund and was then told that the cancellation was not a problem but I would not receive a refund for 3/5 days. The staff in the store were useless and no management available. Absolute disgrace.

I bought mattress in dream shop on Monday I spent about £500 I had paid for delivery now is Friday I still didn't get my delivery them saying now is gone be on Monday them said I have to call driver my self to get my delivery absolutely is shucking I never seen things like that I pay some thing after one week still I don't revived my stuff !!!