Dreams - Dartford

Needed a little more advice although the shop assistant was quite helpful when asked .

the sales member was very helpful, but had to ask another colleague for advice and assistance, and even had to check dreams.co.uk for exactly I was looking for. I also found many of the beds/mattresses were not in any particular order, so a lot of walking to different beds/mattresses was quite tiring

the assistant did not even leave his seat to attend to us

The standard of service that I received was as I have said in your survey satisfactory and the salesperson was helpful, I would both return to the same store and recommend it to anyone who I knew was looking to purchase a new bed. The selection of the type of beds that I was looking for was in ways limited although this was satisfactory for my needs. I thank Richard the salesperson for his friendly and helpful manner, my experience of purchasing my new bed was made comfortable rather than feeling that I had been pressurised by the salesperson. Satisfactory in this instance is very good.

BOTH MY WIFE AND i GOT A LITTLE CONFUSED OVER A VARIETY OF OPTIONS AVAILABLE AND THE COSTS ASSOCIATED WITH THE OPTIONS

Could have done with one more member of staff as it was quite busy. The staff that were there were excellent: this is no reflection on them.

The mattress were very pricey to be honest

Prior to that Black Friday sales the price for the Trafalgar D B/S Leather Black Smarth TV bed solid was £1399 and which mean it would have been sold on a half price bases which would have been £699.00 instead of £799.00 , so i felt its very unfair for Dreams to increase the price and end up selling it £799.00. Because of that , eventhough i bought the bed but i wasn't highly satisfied for the price increase at all just to give the impression that it was half price when it is more than half price .

Salesmen were friendly and competent about products on sale

The store looks a bit shabby