Dreams - Dartford

I was just satisfied

The mattresses were very expensive. We went for free deliver weekday however were unable to get delivery on a Friday as dreams didn't deliver in our area on Fridays.

The staff were very helpful and knowledgeable. You had a good selection of beds/mattresses to try. The problem arose at the end of the transaction when we were looking at delivery. Unfortunately, the screen was not showing any available dates over the next 2/3 weeks and crashed. I was informed I would be called next day with a delivery date (26/7/17), this did not happen. I looked at organising delivery online but the first available dates coming up were in October 2017 so this alerted me to things still not being fixed! I then called Dreams Dartford first thing this morning (27/7/17) and was told there was still a problem with the delivery system and someone would call me as soon as they could to arrange delivery. I am now frustrated as I paid cash for the bed and would like it soonest. How can a big company like Dreams have a situation like this with their system, it should be rectified within 24 hours tops!!

Highly satisfied with staff and place was nice and tidy.definately recommend to friends and family

cost of bed and mattress were far in excess of my expectations

I was really disappointed when l was told it was £84 to take away my old bed, the advertisements on TV gives you the impression it's a service you provide, no mention of the cost. The money was intended to be used for new bedding as the new bed was a different size to the old one.

Well besides the shop manager and the assistant who are very friendly I think the prices should come down a bit in order to beat the other shops selling same items

A COMPLEMENTARY SERVICE

Completely satisfied with the service received

The bed I selected on line was not available to see in store