Dreams - Dartford

The help & assistance from the member of staff was very knowledgeable & he wasn't at all pushy!

Staff were really helpful and informativebut not pushy or over bearing. The labelling of the mattresses in the store was really easy to follow and informative, so we could easily find what we were looking for.

I saw Karina over two days, she recognised me and came straight over and she took me through all we discussed the day before and answered any concerns I had. We had some light hearted conversations with other members of the dream team. I placed my order with her confirming each item and delivery dates and pricing. She also advised if i had any other concerns pop in and see her.

Assistant had good knowledge and friendly manner

Every friendly staff from placing the order until it was delivered ancannot fault the service at all

Richard C was very helpful, we were the only customers in the shop at the time. I also needed to amend my order over the phone and he dealt with this very efficiently. Impressed by the customer service.

the colleague who served us was helpful and knowledgable his name is chris c

Everything was laid out neatly and all beds had relevant and helpful information attached. The store was clean as were the beds. We were not harrassed but were looked after very well with offers of drinks and information. We were offered certain pillows to help get comfortable while trying out each bed. We were in the shop a long time over 2 days and we didnt feel we were being a nuisance. We were encouraged to look, lay, rest, take our time, ask questions and were discretely left alone so we were not made to feel uncomfortable or rushed. The bed we wanted wasnt offered in the colour we wanted so we accepted the other colour. As I was a bit disappointed the manager very kindly offered to let us purchase the 2 x tempur pillows we bought at half price. Richard H (113) was the staff member who was very helpful on the Saturday when I was looking and I chose to speak to him again on the Sunday with my husband when we bought the bed.

Staff helpful,friendly as was looking for certain product but it wasn't displayed so was shown it via large computer screen. Plus wasn't sure about how to pick correct mattress so was explained and it was nice to test out a couple to feel the difference before making final decision.

Richard the store manager helped me with my decision. Gave me all of the information I needed and was very attentive, yet gave me time to find the right mattress for me