By Colleen D | 1/13/2022
I first spoke to Gary on the phone as I wanted to know about delivery. I came to the store in a wheelchair with my daughter-in- law. Gary showed us how to get into the store. He knew all there was to know about the products and nothing was too much trouble. Gary escorted us out of the building to ensure that we were safe as there is no drop down kerb. He is a star
By Francoise G | 1/12/2022
I have selected highly satisfied because everything went smoothly and especially because I had a very good customer service experience with your agent.
By Karen W | 1/11/2022
The sales assistant Abdul was very helpful and friendly. The item we purchased was a very good price . A very satisfying experience. We were pleased to see that the store took covid protection by providing and making sure hand sanitiser was used when entering the store. The bottles of water we were given was a very nice gesture too.
By Brian G | 1/11/2022
We were met at the door by staff member Mak Extremely polite knowledgeable Professional Explained every thing completely. Carried out test on bed to get the best mattress for us When we ordered matreess same again excellent It was a pleasure,not like that everywhere nowadays
By Emma | 1/9/2022
Our customer attendant was super helpful as we’re all of the staff working in store that day.
By G | 1/8/2022
Great Service and very quick overall, was not expecting to find and sort my mattress requirement that day but was helped a lot by staff and really great to get it sorted so efficiently
By shahid ali | 1/8/2022
I was clueless prior to visiting your store regarding the different mattresses available. The assistant, Abdul, was welcoming and knowledgeable in advising on the best mattress for my needs, his approach made me feel at ease to be guided to what I needed. I didn't feel any hard sell even though I ended up buying additional items, which I believed I needed with a new bed purchase. I will be recommending Dreams to my family and friends.
By Dawn C | 1/8/2022
The staff were friendly from the minute we walked into the store, asked what I was looking for, explained that I could have a go on the sleep monitor to decide what type of mattress I would need to look at, once done showed me all the mattresses in my price range and then went through all the extra things that I could get - IE mattress protector, pillows, duvet, extended warranty on the new mattress, they were very informative and explained everything in simple terms that were easy to understand, would definitely recommend to family and friends
By Gs | 1/7/2022
The staff was very professional and welcoming Explained well about the item I was looking for
By Luke S | 1/7/2022
We were met in a friendly way on arrival and offered assistance. The bed selecting technology was a total game changer. It was explained well, was easy to use, felt very relevant and was excellent at selecting a range of products that suited our needs, instead of us having to try and wade through reams of choice with no real clue of what we did or didn't want. Our customer representative Jahangar was also excellent. He was patient, thoughtful, listened well to our questions and was very knowledgeable.