Dreams - Chingford

Excellent customer service, highly knowledgeable staff. The computer aided analysis was very helpful

Wayne was very knowledgeable and after listening carefully our likes and dislikes he suggested a suitable range of products for us.

We were served by Debbie who was very well informed about the products & she took the time to listen to our needs before showing us a selection of beds. My partner is deaf & uses British Sign Language. Debbie took time to allow me to interpret and actively engaged with my partner throughout our visit (something that doesn’t happen in many retail outlets!). During our visit, a previous customer had brought a bouquet of flowers to say Thankyou to Debbie for the assistance she had given them & we fully understood why they had done this as Debbie had struck the perfect balance of friendliness, professionalism & product knowledge.

The customer service was brilliant, Deborah was very kind and helpful. She really was dedicated to understanding what works best for me.

Guided quickly and politely to the mattress I need. Very attentive salesperson.

ABDUL in the Chingford branch was very attentive. Abdul offered all PPE, water etc.... showed us the products we were interested in, demonstrated them. We decided on our purchases abdul checked them out and we were satisfied with his highly professional overall service.

The gentleman Ashley that served me and my husband was very friendly, had very good knowledge and was amazing at his job. Made us feel very comfortable and we had a lovely experience

I would like to thank Ashley who helped us purchase a bed and mattress. He was polite, friendly, professional and extremely knowledgeable. From the moment we entered the store Ashley was there to greet us and offer us a drink. The health measures that have been implemented due to Covid were excellent. Social distancing was adhered too at all times, staff had masks and customers were offered hand sanitizer on entering. I felt very safe in the shop. My husband and I were given a 5 star service with excellent customer service. Will definitely recommend this particular store as the staff are so helpful and friendly.

We were welcome at the door by Debbie wearing full ppe she asked me to use the hand sanitizer she also gave me disposable pillow covers to use and explained the covid policy Debbie walked me to the mattress scanning machine she offered me water, and then left me to look at the mattress for a short time,she then came up to ask if I needed any help and got the mattresses out that I had chosen for me to try.Debbie was extremely knowledgeable about mattresses that I choose.we then went to the tills and explained with that mattress purchase that I could have some additional bedding and I was extremely shocked but very happy with my purchase.I would just like to say that the three members of staff that were there that I saw on the shop floor were extremely friendly and all a credit to your company and I have been recommending Dreams Chingford to all my family and friends.I have been using Dream in Chingford for 20+ years I moved away but always come back to Chingford because of the staff.yours sincerely Bev Allitt (extremely satisfied customer)

This is based on the help we received from the assistant, Debbie at the Chingford store in London.