Dreams - Chingford

This was our second visit to your store and on both occasions your salesperson attended to our requirements in a most professional manner. He listened to the type of mattress we were looking for and we were able to try each one and compare other models in the range. There was no rushing and he allowed us as much time we required without feeling pressured on the final choice we made. The salesman's sound knowledge of all the Dreams products he demonstrated to us, construction, firmness, quality and value for money, really helped up in making the right choice so easy.

Ashley was fantastic at his service was very helpful and answered all my questions asked by myself

I was served by Glen who was so helpfull. I told him I had a bad back and needed a good quality mattress. He was so helpfull and even offered me a cup of tea. 10 out of 10 to the helpfull young man.

Glenn who served me was first rate, he was very knowledgeable and plenty. A job well done

Staff were very friendly and passionate about the products. I liked the easy going approach and not too much of a hard sell.

Wonderful customer service in every way, by Azeem...even a cup of coffee for my father and I - exceptional. Not rushed, explained clearly, polite and respectful, friendly - perfect service.

We were given a great assistance by Ashley.. He has given us option that esp within our budget but still the same products that we want.. They let their customer satisfy..

In all honesty; its the service received which ALWAYS sets brands and companies apart from their competitors. my partner and i had been bed shopping for a while and were apprehensive to visit Dreams as we assumed it was too expensive - however after biting the bullet, we received in depth information and were shown items to meet our needs when shopping in Dreams - overall- we received the most information and product knowledge with Dreams as well as a trustworthy, informative, polite and knowledgeable customer experience. Finance/costs and products were broken down into easily understood pieces of information, which helped build our trust in the brand and staff, and the friendly service, with tea and chocolates whilst we waited, only added to the overall positive experience - service is all in the detail, and both members of staff offered that, as well as making us feel like valued customers, and that they were offering the best products for our needs.

Friendly staff with high knowledge

The salesman, Ashley (at the chingford store) was fantastic. He was very quick to show us which mattresses were which with the colour coding, and even gave us pillows to use when tying out the beds. He was very knowledgable about all the different styles of matttesses and we soon found one we wanted. He was totally understanding of our very modest budget and did his absolute best to help us find what we needed within our budget. Having chronic joint pain at the age of 28 makes it pretty difficult to find the right mattress, but Ashley went above and beyond. I will certainly be recommending this store to friends!