Dreams - Newbury

We were greeted by Bethany who was very knowledgeable. She offered us tea and coffee and gave us a pillow each with a protector so we could try the beds at our leisure. She seemed very experienced and relaxed and whilst letting us know she was available, let us get on with it which is what we wanted. No pressure selling just good knowledge and advise. Can’t fault her customer service. Very friendly.

The attention to detail quality of the person serving us. He listened to our needs and provided excellent advise and support without be pushy or over confident

Staff were friendly, professional & knowledgeable. I was asked for my preferences, shown a large range of options, then allowed to take my time to ponder the purchase.

We were assisted by Bethany who was very knowledgeable. Even though there were many other customers in store at the time, she made sure that we were not waiting around. The cleanliness of the store and the safety procedures in place allowed us to shop in confidence. We were at no time put under any pressure to make a purchase or given incentives to purchase on the day which was very refreshing. At the time of sale, everything was explained in detail to our satisfaction. This is what shopping should be like. Thank You.

Craig C at the Newbury Store was excellent and so where his colleagues

The assistant was very knowledgable and helpfull A very pleasant lady

I found my dream bed, excellent sales woman, I spent more money than I intended,but had what I wanted.

I was greeted at the door by Michelle, who stood a safe and respectful distance away. With sterilising spray gun in hand, she then showed us to your sleep machine which printed a set of suggestions. Following a conversation with Michelle, and based on a lot of very extensive research I had done - we then tried a few of your beds, all of which were very suitable. Within minutes, and largely owing to the product knowledge of your staff, we had arrived at a perfect candidate. I actually left the store to think about it, and your staff didn't attempt to pressure or chase me - which I REALLY appreciated. I had spent the entire morning moving around Newbury looking for the perfect bed and I was tired. I called back the following day to order and I expect delivery next week. Very pleased.

Bethany was very helpful, she guided us through us through different mattresses. She was also very friendly but professional at the same time. The shop was very well laid out. We also felt very safe due to all covid protocols that have been put in place to make us feel safe while shopping

Michelle was really helpful and enthusiastic. She used her own knowledge as well as the machine to suggest a mattress for us and was really good.