Dreams - Newbury

the staff were very friendly and helpful during our visit and we were offered a cup of tea or coffee. the order went through quickly and had a choice of delivery dates to suite us

Rachel (I think that was her name, Newbury store manager) was excellent and highly knowledgeable

The sales assistant was excellent. I can't recall her name but I sent a complimentary responding text.

Service was very prompt and sales person had very good product knowledge. The sales assistant was not too pushy but allowed us to be guided in a professional manner.

They were very welcoming and helpful we were very happy with the service.

Efficient friendly staff nice to be offered refreshments, when we need more beds will definitely use Dreams.

Ollie was well informed, welcoming and quite possibly the nicest salesman we've met.

We did not know what we wanted when we walked in, and Oliver explained everything succinctly and patiently.

Excellent overall experience Friendly, very knowledgeable colleagues ( we spoke to two), completely understood our needs. Not fazed when those needs changed during the conversation. No pressure to purchase Far superior customer service than at John Lewis Newbury ( also visited on the same day). Passed up the 25% staff discount ( after 43 years service to purchase from Dreams! A very smooth and efficient process -well done

Sheryl who served us was very helpful. She checked what pillows we slept on so she could find similar ones for us to try on the bed. She was attentive but also gave us space to spend time lying on the mattress and discuss amongst ourselves which was the right mattress for us. It was really nice not to feel pressured in any way which is why we had the confidence to purchase.