Dreams - Loughborough

Very pleasant experience given the times we live in.

We have been looking for a light grey Ottoman bed for weeks and visited numerous bed showrooms and experienced either poor service from disinterested sales staff, the one we had seen online was not on display in the store, ridiculously, long delivery times, or poor product quality on closer examination. After visiting Dreams in Leicester to view a couple of possibilities, we were disappointed that neither was on display. When we asked if the salesperson if they had either, she simply said, "No!" We asked if they were available to view these in other Dreams stores? "No we all carry the same stock!" was the reply. Not impressed, so went home and checked the online chat as to where they may be available to view, as I didn't think this was right. Online, Sandeep (I think) said both were available in Loughborough, so off we went. Steve at Loughborough was a breath of fresh air, greeted us politely, directed us to the sanitiser and offered us bottled water, His knowledge of the products and understanding of what WE wanted from a bed was fantastic. He advised and assisted and let us come to our own decision. He even helped us to by a mattress too, which we were going to buy later on.

We have been looking for a light grey Ottoman bed for weeks and visited numerous bed showrooms and experienced either poor service from disinterested sales staff, the one we had seen online was not on display in the store, ridiculously, long delivery times, or poor product quality on closer examination. After visiting Dreams in Leicester to view a couple of possibilities, we were disappointed that neither was on display. When we asked if the salesperson if they had either, she simply said, "No!" We asked if they were available to view these in other Dreams stores? "No we all carry the same stock!" was the reply. Not impressed, so went home and checked the online chat as to where they may be available to view, as I didn't think this was right. Online, Sandeep (I think) said both were available in Loughborough, so off we went. Steve at Loughborough was a breath of fresh air, greeted us politely, directed us to the sanitiser and offered us bottled water, His knowledge of the products and understanding of what WE wanted from a bed was fantastic. He advised and assisted and let us come to our own decision. He even helped us to by a mattress too, which we were going to buy later on.

The process was very quick and easy. Stanley was very helpful and informative. considering I didnt know really what I was looking for. overall I am very happy and excited for when my new bed and mattress arrives.

The process was very quick and easy. Stanley was very helpful and informative. considering I didnt know really what I was looking for. overall I am very happy and excited for when my new bed and mattress arrives.

Very friendly staff - Steve was excellent. Very knowledgeable about what I was looking for. Helped with a fast sale. Very happy with the discounted prices in store due to the sale on.

Very friendly staff - Steve was excellent. Very knowledgeable about what I was looking for. Helped with a fast sale. Very happy with the discounted prices in store due to the sale on.

The process was very quick and easy. Stanley was very helpful and informative. considering I didnt know really what I was looking for. overall I am very happy and excited for when my new bed and mattress arrives.

The process was very quick and easy. Stanley was very helpful and informative. considering I didnt know really what I was looking for. overall I am very happy and excited for when my new bed and mattress arrives.

Nirali was an absolute Dream of a sales per son genuine in presentation and very knowledgeable about the products offered for sale . Was not over the top when making suggestions of products to complement our mattress purchase ..A pleasant experience must say thank you for making our purchase easy -I was not under any pressure. Richard was most informative when I complimented on layout of the store .Both of your people made a memorable impression on me and to top it all Nirali made tea for my wife and I when the sale was concluded . Ken Swale