Dreams - Loughborough

The person who served me didn't have the best social skills......very abrupt and not approachable

I visited the store 2 times before placing the order within 1days and spoke to the same person each time and again on the date of the order. I know that during those 10 days your member of staff had seen many people however each time I visited it was like starting over each time. I may be being unfair but I felt at least on the 3rd visit there should have been some type of a relationship established

Bought quality mattress, but cost more than I expected.

One of the staff explained they were short stagfed whoch was the result of the lady not being ablento offerus more time/attention.

I really didn't expect a new mattress to cost as much as it did, especially as we visited during a sale. Our last two mattresses both lasted well over 10 years, now we are being told this one will need changing in 8 years! Yes it is a necessity, and yes we wanted to buy the best that we could afford, but £1,000 is still an awful lot of money.

The store did not have a firm memory foam mattress available, which is what I was looking for. I have to have memory foam due to my allergies.

We had missed a very good sales offer on the price of a mattress. The offer was limited and we missed it by a few days. This is no one person's fault - just life I guess!

We were satisfied all round

We had a problem with your computer system not being able to cope with the order entry and ability to confirm a delivery date. The slowness of the system was due to high demand.

We had to wait to purchase our mattress because there weren't enough screens available as the store was steadily busy. We were given a drink while we were waiting. The computer system seemed to require the same information to be entered more than once which also took time.