Dreams - Brierley Hill

I walked into Dreams Brierley Hill looking for a mattress. What an experience I had. After browsing for a short time I was asked by a member of staff if I needed any help. I said, yes please - I was escorted to the special mattress machine, the workings of which were fully explained to me, after a few relaxing minutes, my report was complete. From these findings I was shown several options to purchase which would suit me. I was given plenty of time to choose which suited me best. Once I had decided I attracted the attention of the helpful member of staff and duly paid for the mattresses. Oh, I also chose a single mattress too !! Great Service. Made me feel like I was certainly in Dreamland !!!!!

Having shopped at Dreams before we were happy with the product and service

Very helpful and understanding of mine and hubby's needs to get a good night's sleep, and a little extra space, so we went for a king size bed.

When we entered the store we were had a little wonder around and the Jenny came over and discussed with us our needs. She showed us a range of mattresses. We thought we would need a firm mattress but Jenny advised us to try the lie down mattress selector. When we finished our 3 mins she discussed the options given and the selector had chosen a medium mattress. So we decided to go home and look and the firmness of the one at home. We returned the following day and Jenny remembered us and helped with our final selection. She had excellent knowledge and was helpful and friendly.

A very friendly member of staff listened and helped us find the perfect product. Very happy with the service

I suffer with a really bad back so needed to make sure our new mattress suited me. The assistant understood my needs and was so helpful with us trying to choose the right one.

heather was very very good.

We were served by Heather who was absolutely amazing even after I told her all my needs as a diabetic and my trouble sleeping and complex problems (sorry Heather) she was totally understanding and took everything I said into consideration and advised us extremely well could not recommend her enough !

Very pleasant and knowledgeable sales person. When we arrived we were approached to see if we need help (but not in a pushy way like some stores). We needed a new mattress so we’re shown the machine that advises on the correct mattress (sorry can’t remember the correct name) and every step was explained to us. The whole experience from the start to placing the order was stress free and very pleasant staff.

Staff were knowledgeable about products I looked at and were very friendly I got the delivery I requested .