Dreams - Coventry

I tried to place an order online but it kept timing out. I rang customer service and was told there were system issue (issue #1) but could order over the phone. The customer service was friendly enough. My dissatisfaction stems from the fact that I still don’t have a delivery date, despite dates being available online (systems issue #2) and I tried to pay a deposit but the card machine wasn’t working (Systems issue #3). It seems to me that some investment in the systems is required as I feel somewhat dissatisfied.

I paid but have not received a receipt for my payment! This should have been sent immediately by email. I gave my email. The person attending was very good

I paid but have not received a receipt for my payment! This should have been sent immediately by email. I gave my email. The person attending was very good

I paid but have not received a receipt for my payment! This should have been sent immediately by email. I gave my email. The person attending was very good

I paid but have not received a receipt for my payment! This should have been sent immediately by email. I gave my email. The person attending was very good

You had a technical fault with your website, which prevented me from completing an on line order. Therefore reverted to a telephone order which was fine apart from the time it takes for your staff member to double input my order and details.

You had a technical fault with your website, which prevented me from completing an on line order. Therefore reverted to a telephone order which was fine apart from the time it takes for your staff member to double input my order and details.

You had a technical fault with your website, which prevented me from completing an on line order. Therefore reverted to a telephone order which was fine apart from the time it takes for your staff member to double input my order and details.

You had a technical fault with your website, which prevented me from completing an on line order. Therefore reverted to a telephone order which was fine apart from the time it takes for your staff member to double input my order and details.

Our divan was delivered this morning. Due to difficulty with computers while ordering I was called back the next day, much later than expected to make payment. At this point we opted for assembly NCI paid the additional £25. When the bed was delivered at 0810 this morning (expected 0846-1045) the delivery men rushed in and out. I told them I had paid for delivery but they said I hadn't and they hadn't booked a longer time slot (it wouldn't have taken them long). Nor did they hang around for me to open my email to show them confirmation of my payment for assembly. I had paid for assembly as I have a back injury.