Dreams - Coventry

Staff was very friendly a specially Kamaljit

Jackie was fantastic!! She was so helpful and took the time to understand our needs and our budget and recommended us products based off that. Jackie was genuinely lovely and really made us feel at ease and she makes a cracking cup of tea.

Shopping with elderly parents in their 90's for a new mattress is extremely difficult due to hearing and mobility problems. Your sales representative went above and beyond and at a slow pace allowing mum and dad to process all the facts. The diagnostic bed was an excellent tool and allowed my parents to focus on mattresses thought suitable for their needs.

Excellent service and great product knowledge

I couldn’t speak highly enough of Tommy at Gallagher Retail Park Coventry. He was polite, patient and knowledgeable. His attitude was respectful yet friendly and he did his best to make sure we got the products we needed. Thank you Tommy.

I had the most wonderful customer service in dreams from the assistant called MAC. I even went into the nearby bed shop in the same retail park bensons for beds but the customer service was poor and I was left to myself to choose a mattress. So I returned to MAC who attended to all my customer needs as well having an extensive knowledge and a lot of patience while I tried all the beds. He also gave me a thorough use of all the facilities. I highly recommend this store and as a result purchased 2 lovely matresses which are super supportive and I have better sleeps on them. And right through to delivery the service was precise great communication and through emails phone calls and texts I was informed all the time of the delivery process. Complete opposite of the poor service from the start to the end of purchasing a TV from comet. This was a breath of fresh air how easy and seamless it was from start to finish. Thank you

On entering the store where I was greeted by mac who explained what the different coloured sign were on the products then talked me through the sleep match which was so helpful in choosing my mattress I was given a pillow to carry round while I tried out various mattresses and offered a drink more than once I found him so helpful but not pushy. Purchasing my mattresses was quick and easy with protective screens around desks really put me at ease would definitely recommend.

We needed 2 mattresses and 2 bed frames... the customer service was outstanding and felt so welcomed in store! Couldn’t fault my experience with dreams Coventry. I 100% recommend this store to anybody looking to buy any products Extremely happy customers! Thank you

Jacqueline was very nice to talk to and helped us with everything we needed and more

With Covid measures in place, we shopped with ease. Staff where friendly, helpful & knowledgable so it was a quick process as we knew what we wanted.