Dreams - Coventry

We were assisted by Trevor at the Coventry (Gallagher retail park) store. He spent time explaining the whys and wherefores of what we required, was knowledgeable and very helpful. As a result we went ahead with the order in store rather than returning and ordering online.

The person who attended us was very knowledgeable

Tommy was fantastic. Very friendly and approachable. Took his time to explain the various mattresses and was incredibly knowledge. Great experience thanks Tommy

Kam was very helpful, didn’t pester us to buy, shown us everything we was looking for, couldn’t do enough for us. It’s refreshing to have someone like Kam who listened and gave us all the best options for what we was after without being too pushy. Store manager was also very helpful and very friendly. Would highly recommend

We were assisted as soon as we entered the shop by a helpfull knowledgeable staff, offered drinks and shown options for what we required.

He understand our requirements clearly & accordingly shown all the best options of Beds / Mattresses. Explained all the deals & very transparent in the best suited options for our requirement.

Timely acknowledgment and greeting in store. Time spent discussing our requirements, knowledgeable when providing information, answering questions, and showing us relevant products. We were also given appropriate time alone to discuss between ourselves before making any decisions. A personalised approach especially in terms of covid guidelines e.g. we wore face masks and your colleague put on a face mask before approaching us. Very impressed with the service we received.

The service from Mark and Tommy was great. Very helpful and great advice. Made us feel welcome and offered drinks which was great. Overall great service and no pressure selling

The sales advisor Tommy who approached us gave very quick advice on the location of products we wanted to look at (ottoman bed frames) and then let us shop alone. He returned after a reasonable period of time to check if we needed any further assistance. We did not feel pressured at all. He recommended mattresses and understood what we were looking for. We were offered bottled water which was appreciated when out on a warm day.

Mac I believe his name was. Very helpful and gave us plenty of space to make our own minds up. Never felt pressured during the time I was in store.