Dreams - Epsom

1016 ratings
SurveyMini App

Want to write your own reviews?

Download our SurveyMini App.

For Apple For Android

Location

1 Upper High Street,
Epsom, EN KT17 4QY

Jules

By Jules | 12/31/2016

From the time we entered the store (this was the second time), the person we spoke to (John) was very helpful and knowledgeable but was not pushy a sale, he seemed genuinely concerned that we got the product which was suitable for us, it was very refreshing.

Jo A

By Jo A | 12/31/2016

I was served and advised by John, in your Epsom store, who took the time to understand my requirements. He was very knowledgeable and explained in some detail to answer my questions and gave very helpful advise.

Sarah D

By Sarah D | 12/30/2016

Helpful member of staff knowledgeable but also gave us the space to make a decision. Easy to get to store and was home within an hour and a quarter. Quick ordering process. Thanks

Julie

By Julie | 12/30/2016

The shop assistant in the Epsom branch was extremely friendly and knowledgeable. She made us feel very welcome and relaxed during the shopping experience.

PAMELA A

By PAMELA A | 12/27/2016

The experience I found was so good in finding the product that I was looking for at the right price. Also the staff were so considerate. It was also good service as we were doing the paperwork we were offered a cup of tea which was most welcome

KellyB

By KellyB | 12/27/2016

The shop was very well laid out and easy to understand the different mattresses and beds. The shop assistant was very helpful and polite. We did go to the new Malden branch to compare stock but went back to Epsom as the assistant had made such a good impression on us we went back there to place the order.

Great service, even with IT  difficulties

By Great service, even with IT difficulties | 12/27/2016

In the store there was some IT issues and I had to be somewhere else by a certain time. I brought my items but as the IT guy was sorting it out; it cut off all the working computers. Meaning I had to leave. I returned after the a couple of hours and the sales man completed my order and put everything in place for me. I was very satisfied with the service I got in the dreams store

Philip L

By Philip L | 12/20/2016

The assistant immediately understood our needs and very quickly showed us the most suitable product to meet our requirements, making our visit pleasant, but informative. Very professional and pleasant.

James M

By James M | 12/15/2016

We were given excellent service by John. He listened to our requirements, made helpful suggestions, answered our questions concisely but did not hard sell. For these reasons we returned to the store, saw a John again and placed our order. We feel that John at the Epsom store should be highly recommended and recognised for his exceptional good service.

Kirsty F

By Kirsty F | 12/3/2016

John in the Epsom store was friendly and approachable, asked sensible questions, advised us of our options, provided all the information we needed to make a decision and completed the order swiftly without keeping us waiting. He was a genuinely nice chap to speak to and place an order with. I went in the next day to collect the pillows and he remembered me and about our trip (the reason I had to return for the pillows). As a former retailer I was so happy to receive this genuinely great service, well done!