Dreams - Epsom

Really helpful shop assistant - helped us find and order what we wanted

The Dreams bed tester was very helpful as it identified my sleep style. Before being helped by the shop assistant we were looking at the beds and had selected two I liked. After going on the machine it specified the best suited mattresses and one of the mattresses I liked was on the list so I got that one.

Your colleague listened carefully to what we were looking for , and having guided us to the appropriate selection, left us to try out and discuss in privacy. Placing the order was easy as the process was clearly explained.

Having never purchased a mattress in store before, I went straight up to a member of staff and explained what I would like/need. The staff member was very welcoming, listened to what I had to say and guided me in the right direction.

The store is conviently in a local town and parking is good. I had bought a product from you before and was impressed with the service given. The product knowledge instore was very good and well explained. The ordering procedure was straight forward and again clearly explained.

Paul in Epsom was articulate and provided second to none customer service He 'knew his stuff' and what's more was that he came across as 'genuine' He told us our options didn't beat about the bush or try to blind us with science We got it down to 3 types of Mattress and eventually chose the one we wanted, plus 2 Tempur Pillows and mattress protectors and the extend 3 year care plan which i wasn't going to take but felt as I got a £25 protector FOC the difference of £45 was reasonable value

sales person knowledgeable friendly effective. delivery person's helpful and efficient

We were seen as soon as we walked into the shop, John was able to answer all our questions and was very knowledgeable on the products. The whole purchase was nice and easy.

Paul at Epsom was excellent

Excellent customer assistance at Epsom, Surrey branch from John. Good quality products, we are repeat customers over many years.