Dreams - Epsom

I received a warm welcome from John and from his manner, I knew he would be not a forceful salesperson, which put me at ease. Initially, I was offered a cup of tea or coffee and then I used the new mattress/ machine (sorry I can't remember the name) to access my requirements and John had the list he needed, so away we went. John was very good, he did not rush me and answered all my questions in a very professional manner. I found John to be polite and friendly. We spent some time trying lots of mattresses and he was very patient while I did this and as a result I am very happy with my purchase - I can not wait for it to be delivered. The only negative comment I have would be regarding the back of house facilities, I did need a toilet break during my time in the store and I must say, they do need updating/ replacing. To be fair John did warn me, but I think your staff deserve much better. Thank you for allowing me this opportunity to share my thoughts. Melanie

Paul was knowledgeable and I didn't feel rushed, and he also made me a cup of tea.

The assistant who dealt with us ascertained our needs quickly and then set out the choices available to us very clearly, based on those needs. The product choice was good and we were able to pick something that suited us well. All this enabled us to make our decision easily.

The assistant who dealt with us ascertained our needs quickly and then set out the choices available to us very clearly, based on those needs. The product choice was good and we were able to pick something that suited us well. All this enabled us to make our decision easily.

The assistant who dealt with us ascertained our needs quickly and then set out the choices available to us very clearly, based on those needs. The product choice was good and we were able to pick something that suited us well. All this enabled us to make our decision easily.

The assistant who dealt with us ascertained our needs quickly and then set out the choices available to us very clearly, based on those needs. The product choice was good and we were able to pick something that suited us well. All this enabled us to make our decision easily.

The sales assistant was knowledgeable friendly, helpful and didn’t pressurise for a sale.

John from the Epsom store was fab and gave us great advice!

Helpful staff and showroom products for testing

The reputation of Dreams the company. Previous purchase longevity (as I remember I think my last bed of 8 or more years may have been a Dreams) Availability of products to try in-store. The Bed-body measuring thingy! Being looked after by the in-shop team. Coffee!...... Explanation of terms of sale, including offers, deals, and guarantees. length of visit (not too long, and not too rushed). Most importantly coming away happy! Thanks!