Dreams - Colindale

When entering the store all available staff offered their help to assist. Very friendly and made to feel very comfortable. Asked what type of mattress I wanted and asked to go on the dreams bed to see what type of bed they would recommend. Believe what was advised was correct and was shown a selection of mattresses in different prices which I was able to try. At no point felt rushed or pressured to buy. The sales advisor Michael was fabulous as were the other staff at the branch who also helped with questions.

We were greeted upon arrival, and Michael very friendlily provided assistance to our choice of products. He was knowledgeable to the product. When placing the order, he offered us a drink. We also offered us to try on the firmness machine (can't remember the name) but we declined. We were very pleased with our experience at the Colindale store. Thank you.

Staff were immediately available to respond and carefully advised and assessed our needs.

FRIENDLY AND NOT TOO PUSHY ATTITUDE DISPLAYED BY BOTH SALESMEN WOJCIECH AND MICHAEL. THEY ENCOURAGED ME TO EXPEIENCE THE SLEEPMATCH PROCESS WHICH I FOUND TO BE BOTH GENTLEMEN ENSURED I WAS COMFORTABLE AND UNDERSTOOD THE CHOICES AVAILABLE FOR MY NEEDS. THEY PROVIDED THE CORRECT PILLOWS FOR ME TO TRIAL VARIOUS MATTRESSES. THEY ENSURED THAT MY SON AND I WERE SERVED COLD WATER ON A COUPLE OF OCCASIONS.

Welcomed into the store by staff member Sathi and explained to him what I was looking for. He was very polite and patient and explained all the options. I was also offered a drink also and it felt very relaxed with no pressure. The whole process was efficient and happy with the whole experience.

The store was very welcoming and Mohammed the shop assistant was very friendly. He knew all the answers to my questions, help me find a good mattress that would suit me. He was very understanding during wanted to do everything he could to help.

Highly satisfied with the greeting of your customer service rep in store "Mohammad" very friendly and attentive to our personal choices and needs. Greeted us initially on entering store, gave us sufficient time to browse and find wxactly what we wanted. Mohammad should defonately be considered for promotion and staff incentives. We went to your store in Colindale so please on our behalf acknowledge Mohammad and commend him on his customet service style and approach as a valued member of the Dream team

helpfull

I was greeted offered drink and sleepmatch

I was served by Michael who was extremely polite and had a good knowledge. Michael was polite and patient and very helpful.