Dreams - Banbury

Friendly staff, good explanations of options and requirements.

Ennes really went the extra mile to help us choose the mattress we were looking for

Banbury Store is extremely clean and tidy. Rosie the sales person was absolutely wonderful showing us a range of beds within the recommended range of the mattress assessment. There was no pressure to purchase a mattress either. The price was higher than we originally wanted to spend and Rosie showed us a huge variety however we went with the expensive one.

Rosie was very helpful, friendly & knowledgeable, the whole process flowed & we are extremely satisfied with our purchase, we had been thinking of changing our mattress for sometime we are so pleased we visited Dreams at Banbury.

Sales person very helpful

Rosie was an excellent sales person. She was thorough in understanding our needs, highly knowledgeable and helpful. I also spoke to her twice on the phone as well as in store and her service was excellent throughout.

Very helpful, attentive staff with good knowledge

Very helpful staff, listened to us and showed up several products to look at.

I ended up having to come in 3 times, first to go on the fancy machine to test me and pick out the bed I'd like (which was very fun and informative), the second time I arrived to buy a mattress (however the companies system was down so I couldn't actually pay yet) then a third and final time to pay - A guy called Ennes (I think) served me all 3 times and he was delightfully polite and personable, another female colleague also helped out particularly in the second visit however I never got her name - it was a lovely atmosphere and they gave me water which was appreciated. Their knowledge on the products I was after was all-encompassing and I was never left in the dark, and when it came to purchasing they were very generous with discounts and such on mattress protectors and duvets etc. I was hoping I'd be able to book my mattress to arrive within 7 days however I understand that was none of the staff's fault so I'm not overly bothered Regardless a thumbs up from me and I'd happily recommend them to any friends or family searching for mattresses

We felt the member of staff who was dealing with us was knowledgeable and understood what we were looking for and gave us time and space to test beds. He gave us plenty of choice but at no point did we feel rushed or pressured into making a purchase.