Dreams - High Wycombe

We were greeted by Charles and he stayed with us through our whole visit to the store. We were replacing our kingsize memory phone bed. Charles was able to answer all out questions and showed us all our choices of different beds. We we able to try beds and pillows and were offered a drink.

we have bought beds and mattresses from here 3 times before and also sent family and friends here due to the high quality service and ease with which we were able to order and get delivered products

Charli was really helpful and knowledgeable. She listened to our requirements and our feedback and was responsive to our needs and ultimately helped us find the right mattress for us. The speed of ordering was good and the delivery times available were suitable for our needs.

I went with the intention of purchasing a mattress the assistant gave me the choices and I made a purchase based on her help

Very helpful person came straight to us and quickly answered all our questions and helped us to make a final choice of both bed and mattress

Great experienced advice from the assistant James. Helpful, but not pushy. Really friendly and easy to ask him questions. He answered everything

The person assisting me was superb. Really knowledge and really helpful.

Michele our customer adviser was very helpful, followed covid & GDPR guidelines & explained insurances in depth. we were in the store with him approx. 1.5hrs & in this time he was very attentive to us. His appearance was smart, at one point we assumed he was the manager. Viewing & hearing the other members of staff they were younger & guessing haven't had such customer service experience, no apology or eye contact when asking Michele something while he was talking to us, although he did apologise on their behalf & the young men could do with looking a bit smarter, maybe new uniform may help. We think the time spent was enough especially when we are buying & spending a lot of money on something important like this. We got the impression the younger members of staff did not go into so much detail from overhearing their conversations with customers. Michele could maybe do a training session with them as they need to take a leaf from his book. They were reasonably polite to each other but we thought Michele thought they thought he was taking too long which is not the case. He was fab!! A great asset to your team.

We were welcomed on arrival and were explained all guidelines by a member of staff who was alwZys available if neede

The whole experience was a real pleasure. Kevin met us and explained everything very clearly. The health and safety measures in place were excellent. We very much enjoyed the experience of being scanned for our perfect mattress and found it fascinating. Then Kevin gave us lots of help and time to try different mattresses until we found the right one. It was a far more enjoyable experience than we ever expected.