Dreams - High Wycombe

Sales assistant welcomed us,offered us refreshments, asked what we were looking for and showed us around the showroom. She was attentive but gave us time and space to try as many mattresses as we wanted. We found the process quick and easy, we were able to get what we wanted when we wanted it.

I needed a bed for a guest bedroom we have just completed, with a one week deadline. First, We went to Bensons for Beds. When I arrived in their High Wycombe store, no-one was around to serve me. I was the only customer in the store, so I waited near the main stairs and the service desk. After a couple of minutes, a rep appeared, talking on the phone. He did not acknowledge me. At the end of his call, 15 minutes after I arrived in the store, I started to walk towards him and watched him place another call, still without acknowledging my presence. I walked out, explaining to the rep in the Harveys concession below that I would be taking my custom to Dreams. What was I thinking going to Bensons for Beds. I won't make that mistake again. When I arrived at the High Wycombe store, there were 3 reps on the floor, all busy despite there being no other customers around. All three looked up and acknowledged me. Ben Flattery put down what he was carrying and approached me with a smile. He could not have been friendlier, more helpful or more knowledgable. Finding the right bed available at the right time took a couple of goes but the eventual sale was 50% over my budget and I am delighted.

Lee was very friendly and helpful with a good knowledge of the products. He went to great lengths to help me choose my mattress pointing out the products variation in quality. Helped me to the car with my purchases.

Fantastic assistance and advice from Shiraz - went the extra mile even though we arrived at the shop with less than an hour from it closing! He helped us choose mattresses for my 2 teenage girls like a pro AND got the order placed including an interest free credit application in the time he had - we finished 2 minutes to closing!!! Thank you so much - i've got 2 very happy girls now.

Experienced amazing customer service from Shiraz at the High Wycombe store today! He made me and my family laugh as well as keep us up to date with knowledge we needed to know about the bed and mattress I wanted to buy. He made the shopping experience easier, less stressful and fun! ...thankyou! ....please make him endless cups of tea!

We were served by two people (Ben and Cam) and both were extremely helpful and knowledgeable about the products. They acually made the purchase experience fun (unusual as it seems!)

Ben was very polite, attentive to our requirements and helped us understand the difference in your products. Made our purchase much easier

the service i received was incredible i have a bed already that was purchased from you which i am more than happy with so that was the reason i decided to buy this bed from you the assistant was friendly and familiar with all the products An amazing experience THANK YOU Just waiting for the delivery and hope that reaches my high expectations

On deciding to purchase from Dreams over the phone we found the gentlemen at the end of the line to be courteous, friendly and very informative. We placed our order and were given a delivery data. We received a phone call on that date two hours before arrival and our mattress was delivered exactly when they said it would by two very, very helpful young men. We are delighted by the service we received from start to finish. Thank you.

There was an excellent choice, the sales assistant gave us good advice but then left us to make our own choice, not pressurising us which was good.