Dreams - High Wycombe

The staff were highly knowledgable & courteous, the best customer service I have had in a long while, we also had a cup of coffee each & biscuits. A lovely gesture. Thank you to your staff

Greeted by a friendly assistant and offered coffee. When I was unable to find the beds I wanted, the assistant took me straight away and then spent time without pressure to answer my questions. Efficient service.

The member of staff who advised us, Shiraz, was very knowledgeable, did not try to over-sell and helped us to quickly find the right mattresses. Very happy with the service.

Henry, our assistant was extremely helpful with his product knowledge and his understanding of our needs This was actually a very pleasant experience Please say thanks to Henry

We were greeted by Syan as we entered the store, on being told we were shopping for a new mattress she asked us a few questions and then lead us to suitable products. Her knowledge was very good and she answered all questions to our satisfaction. The store was clean and tidy and well presented. All the staff were friendly and well presented. This is the 3rd mattress and 2 bed frames we have purchased from the High Wycombe store. We have recommended Dreams to friends before and they too, have been very satisfied with the service they received.

The man Ben was brilliant! So helpful and competent very good service

Friendly, helpful service, knowledgeable about the product and services, answered all our questions, did not have to wait at all and explained everything clearly and succinctly. Overall a very positive experience, we'll be going back for the next bed upgrade.

We were greeted immediately by a friendly lady, Charli. She offered us a drink and biscuits and took time to show us alternative Mattresses and discuss what might be best for our needs. She was very thorough and certainly could answer really well any queries we had. She didnt push us into buying a particular brand or expensive option but explained the benefits of each level of pricing. Once we had chosen what we wanted she then explained clearly the ordering process and expected delivery dates. Everything in her manner was clear and confident and we left happy that we had made the right choice.

Intended solely to gather information, not purchase on the day. Assisted by James who came armed with a necessary tape measure. He did not attempt to sell us anything, just provided information on all the products we looked at and offered his opinion when asked.

Our salesperson, James, was wholly attentive during our time in store. He took time to understand our needs and guided our review of available options sensibly, he gave us ‘private’ time to chat together and consider options. When decisions were made he took us carefully through the paperwork and answered all queries comprehensively. Overall he was an excellent ambassador for Dream and there is no doubt he made the visit to the store worthwhile