Dreams - High Wycombe

5153 ratings
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Location

Loudwater, Knaves Beech,
Davies Way,
High Wycombe, EN HP10 9QY

Medi H

By Medi H | 2/29/2020

Mick and Chris were excellent towards us it was an amazing experience and will absolutely be recommending

Monet

By Monet | 2/29/2020

Great service! I felt really welcome and Christian had great knowledge of the products

Tracy Rose

By Tracy Rose | 2/29/2020

As we entered the store we were greeted by Charlie, a very helpful and knowledgeable assistant. We were offered drinks whilst trying the beds etc, when Charlie returned with the drinks she gave a full explanation of the beds we were looking to purchase. We were a little unsure as to the mattress we would need, so Charlie took us to the mattress measuring equipment in store. This was a very high tech piece of equipment which made our purchase of a mattress much more reliable than just trying out mattresses. I also explained to Charlie that I am at a certain stage in my life & Charlie then began to explain all pillow types which would suit my needs. Overall our experience in Dreams and the excellent assistance of Charlie our purchase was well organised and customer satisfaction was definitely gained. Thank you Charlie (Dreams High Wycombe)

Steveb

By Steveb | 2/29/2020

Staff very knowledgeable, quick and efficient.

Beeky85

By Beeky85 | 2/29/2020

Dan at the High Wycombe store was Great. The customer service he provided was superior, he was not pushy, he offered friendly advice and assistance and supported us for 2 hours to make a decision re: which bed and mattress would best meet our needs. Fantastic customer experience overall.

KDunne

By KDunne | 2/29/2020

The store assistant was very helpful

VivienB

By VivienB | 2/28/2020

Dan Chapman was friendly, helpful but not pushy. He appeared genuinely interested in finding my son the right bed for him.

KD

By KD | 2/28/2020

Given a cup of tea Charlie was very friendly Listened to our needs Not pushy

Stephen

By Stephen | 2/27/2020

Mick the salesman, was excellent

Robwo

By Robwo | 2/27/2020

What we liked was as follows. we were greeted with a friendly welcome but there was no hard sell. We were allowed time to browse before the staff approached us again. It was suggested we experienced the dreams bed bed monitor machine to help assess the best mattress, we did this. The staff member then explained the findings and escorted us to the various mattress options. On each option he explained the product and then gave us time to lie on the mattress and always discreetly moved away to allow my wife and I to discuss the pros and cons . When he saw that we had finished discussing , he came back, asked us our thoughts and moved onto the next option. The staff member allowed us all the time we needed and at no time did we feel we were being rushed into making a decision.