Dreams - High Wycombe

Charles was a fantastic sales assistant. Knowledgeable, courteous and professional.

Charles was very helpful and knowledgable

Charlie ( the lady who served me) Her customer service, knowledge of products excellent. I was extremely impressed.

I had a very particular set of requirements when I entered Dreams. I was met by a wonderful lady who was so knowledgeable and helpful, she really was patient with me and listened carefully to everything I needed. I placed an order for two mattresses with the assistant and the next day, saw on the website that they had gone on sale - I called to see the discount could be honoured and it was immediately. My delivery is due next week and if that is as smooth as the purchase has been, I will be delighted - a great customer experience.

When it comes to creating the perception of value with the service provided in a sales atmosphere it comes down to some key points. Often, the importance of these subtle skills are overlooked. They include things like; listening, ability to share in-depth product knowledge, interest in understanding and most importantly timing. The timing of when to introduce a solution to a customers' needs, when to sit back and listen to the customers' issues, when to suggest starting a quote, when to offer an additional incentive... these are critical things that can make or break a customer relationship as it looks through a sales lens. Charlie possessed all the skills and abilities and knowledge needed to easily and expertly navigate the service and sale of the product we needed and were interested in. Well done.

The assistant greeted me promptly and offered assistance. He understood my requirements and was able to show me relevant mattress options and make recommendations. I was able to take my time, lie on the mattresses and compare specifications and prices before making a decision.. The mattress was in stock and able to be delivered within the week.

Greeted promptly, taken straight to the product I was wanting, offered a drink whilst they sorted the computer issue, and items taken to my car. Really polite and helpful member of staff.

Kevin for the 2nd recent purchase is a excellent sales professional. He is friendly but not familiar, thorough but not pushy. A credit to your store.

Efficient staff member. Knowledgeable about the products on sale

The assistant was knowledgeable and directed us to the product according to our needs and our budget ..we felt relaxed and comfortable and Mick"s advice was useful in helping us decide