Dreams - Slough

The whole experience was great. Katie was so helpful, she went through everything in detail and took us to the 'sleep machine'. She then went through all suitable pillows for us and spent a lot of time explaining all the differences etc.

Great service by Morris - very helpful and nothing any problem

Were offered the use of the Dream Match service - this was good to give us an indication of the type of mattress. We were then given space to look and try various mattresses with staff remained on hand to offer advise if needed whilst not being over bearing.

Jahmal, was the customer service adviser on the day of our visit, and immediately i liked him. He was very friendly and put us down on the bed mattress machine, whilst keeping our young sons, years 2 and 4 occupied throughout the whole visit. To be honest if it was not for him, i would have probably been stressed out over the kids running around in store and would have probably not bought anything. Before coming to the Dreams store in Slough, we visited Benson for beds (also in Slough), but the representative there was absolutely hopeless and it felt like he did not care less if we bought a bed or not. However Jahmal is a golden employee and i would be more than happy to employ him anytime, especially as he is so good with young children. He also went out of his way to get us drinks to ensure we were comfortable as possible whilst choosing a mattress. I did say a special thank you to him when i was there.

Booked appointment at 4pm on a Sunday and tried mattresses numerous times until happy. Your colleague kept the store open to ensure we were able to buy today. Very helpful chap.

We found the whole experience quite easy and painless.

Excellent Salesman in Morris. Very thoughtful and anticipated our needs in a given price threshold. He was courteous and efficient and understood our needs and demonstrated a detailed knowledge of the subject and how to process our order.

The 2 assistants that helped me were very friendly and helpful. Their knowledge of products was excellent. I knew what i was looking to buy and they guided me quickly to the products and the options I had. They were very efficient when taking the order. It was excellent customer service!

The customer service officer was very polite, efficient and well mannered and explained everything about our purchase.

The sales assistant came over and asked us what we required we said a mattress only we went on yout bed that gave us a list of the best mattresses for our bodies the assistant then took us round the six mattresses on the list gave us a pillow each and told us to take are time trying out each mattress for 15min plus per time and then we sorted out what two we thought was best and then talked us though them and told us to take our time trying these out for at least 20 minutes each then we decided which one we wanted he was very helpful and the process of the purchase and delivery time was excellent would throughly recommend this store excellent service