Dreams - Leeds Crown Point

It was just okay, we knew what we wanted to buy, we had to go find a member of staff to ask about a bed as there was no staff upstaires

Customer service on entering the store was non existent. It was only when I asked for help that anyone even became interested.

It's a bed store. The staff did a very good job but it's not something that generally brings a high level of satisfaction unless something outstanding happens.

When I got home the person that came to us was helpful but he said he would make sure because of our diabilitys they would put our new bed together free no charge and yet I was charged £18. So unfair if u could put it together myself I would of as my hubby would of had his op then so he can not put it together. So not fair.

Although was quoted a 4 week delivery time in store, this changed to 6 weeks on the confirmation e-mail

Visit was plesant, quick & easy.

Staff were very attentive without being too present. We were allowed to browse first, however they did let me know they were there should I need them. Once we made our choice, the staff explained the mattress difference and we then had plenty of time to come to a decision. The purchase process was good We went away happy Thanks

Items ordered inside the Order Confirmation form should contain the PRODUCT CODE to avoid confusion or misunderstanding

We had to wait approx 20 minutes for a till to become free to purchase our order. Also on arrival at the shop Jude told us she had some discount left and would give us some if we bought that day, we was eventually served by Helen under Judes name as she was already serving another customer, the discount was never given.

Cheaper would have been better