Dreams - Leeds Crown Point

Plenty of choice, helpful staff. Coffee provided :)

I was told I would be given a free pillow as I had spent £2,300 paid in full but as I checked my receipt I have actually been charged for it. I am however satisfied with the sales assistant .

Andy from the Crown Point Store in Leeds is brilliant with his service. Always very helpful and shows you around with different choices. Doesn't rush around with the order and makes you feel comfortable . I have been into the store several times since places my order. He is credit to the company and should be highly praised. Please pass my comments onto his. Kindest Regards Mrs Singh

The items in the store we,re easy to find and clearly marked. The sales assistant was well knowledged in the products and gave very good advice without the “hard sales “ pitch. once we had decided on our product the assistant explained everything clearly as we paid for the purchase and booked our delivery date. Very good serice from start to finish.

I found, when placing my order, everything went very smoothly up to and including delivery. The staff was very welcoming and obviously well educated on relaying good quality customer service. My 4 year old son was entertained whilst I was signing documents and confirming my order. I was offered a refreshment while I waited and also was taken through the high quality pillows and duvets in store which I added onto my purchase. The whole experience was really customer focused and I couldn't be happier. I can appreciate people may think reviews are nonsense but the only area for improvement I could think of is not the have the children entertainment table near the door haha! Thank you.

So much knowledge of products,friendly,shown a few to try according to what I had asked for ,then left alone to try ,discuss what my husband and I felt was the right bed for us ,only then did he come back to ask how we were doing ,we weren’t pushed into ordering ,very impressed with everything,

Excellent customer service. Your colleague was knowledgable about the products. He went above and beyond to meet my needs.

Helen, the sales person who helped me, was so warm, knowledgeable and took a very pressure-free approach. She answered all my questions, pointed me in the right direction and helped me find the perfect mattress for me.

I was shopping for a bed on my own so I felt uncomfortable for example trying the beds out . I was made to feel comfortable by Andrew, we discussed my needs and budget was shown the bed I eventually chose

Andy was very knowledgeable and helpful and we can't wait to have a comfortable nights sleep