Dreams - Bristol Cribbs Causeway

Wanted a head board but shops do not stock had to have it delivered which incurred additional charge

We called in at 6.00 pm on Thursday 10th March, there was only one member of staff who was dealing with a couple, we walked around for 5 to 10 minutes and no one attended to us, finally she left the couple to go to the computer and said she would be with us soon, another 5 to 10 minutes lapsed. The couple left without making a purchase. We were seen to and completed within the next 10 minutes, purchasing a bed, mattress and headboard. It wasn't the staff members fault but lack of staff does not entice you to stay, we nearly walked out and you would have lost a purchase.

The sales assistant was more interested in speaking with his colleague about cars than he was assisting his customers. Had we not been in a rush we would not of purchased from this Dreams store.

Karolynne was very rude and made both me and my partner very uncomfortable as she tried making my partner do something she didn't want to do and questioned her about it and got really irate (mattress testing). she stopped serving us half way through conversation to help another customer leaving us walking around waiting to place an order. She had no respect for our budget and felt like we were being pressured into buying something out of our budget.

Karolynne was very rude and made both me and my partner very uncomfortable as she tried making my partner do something she didn't want to do and questioned her about it and got really irate (mattress testing). she stopped serving us half way through conversation to help another customer leaving us walking around waiting to place an order. She had no respect for our budget and felt like we were being pressured into buying something out of our budget.

Highly disappointed with the whole service I received store customer relation was non existent the did not appear to have satisfactory knowledge of the products .Having waited some considerable time for assistance,I had to request that I received same.This is just a précis of my feelings I could enlarge a lot further.

We knew the type of bed and the price we wanted to pay Grace was knowledgeable and very helpful. We haven't yet received our bed I hope your product and delivery term are as efficient as Grace.

I was very satisfied with my visit to the Dreams store and Joe could not have been more helpful.

Assistant allowed us vat discount we said no blue card or disabled badge all went pear shaped from there on 1st we can have discount then we can't so much bother lot of worry for my husband who has had three mini strokes can't handle any upset.we never once asked for discount A very bad experience with customer service no understanding at all.would not shop with you again MRS Fay Cox

I ordered a mattress to be delivered Sunday 29th November. 2 days before that delivery I get an email saying there has been an error and that it can't be delivered. I now have to wait another week. I am sleeping on the floor waiting for this mattress and now, because you've messed up, I have to continue to do so for another week. This is completely unacceptable